book cover of Exit, Voice, and Loyalty by ألبيرت أوتو إيريشمان

Exit, Voice, and Loyalty

Business by ألبيرت أوتو إيريشمان

Blurb

Exit, Voice, and Loyalty is a treatise written by Albert O. Hirschman. The work hinges on a conceptual ultimatum that confronts consumers in the face of deteriorating quality of goods: either “exit” or “voice”.

First Published

1970

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