It's the Way You Say it

Blurb

"It's the way you say it" is a guide to becoming aware and taking control of how we communicate with others. Dr Carol Fleming provides detailed advice and practical exercises for: * Understanding how others hear you * Dealing with specific speech problems * Varying your vocal patterns to make your speech dynamic * Using grammar and vocabulary to increase your clarity and impact * Reinforcing your message with non-verbal cues * Conquering stage fright An entire section of this book is devoted to workplace communication issues including interviews, presentations and voice mail. Table of contents: * Chapter 1: Assessing Your Voice * Chapter 2: Resolving Specific Problems (Fast Talkers. Loud Talkers. Soft Talkers. Raspy Talkers. High Talkers. Indecisive Talkers. Staccato Talkers. Breathy Talkers. Fading Talkers) * Chapter 3: Developing a Dynamic Voice (Expressing Vocal Variety. Getting Emphatic. Developing the Resonant Voice. Getting It Pitch Perfect) * Chapter 4: Becoming Well-Spoken (Using the Simple Declarative Sentence. Words Fail Me! Speaking Your Mind Effectively. Offering a Gracious Response. I Wanna Be Articulate!) * Chapter 5: Unifying Your Verbal and Nonverbal Messages (Carrying Yourself with Confidence. How You Look When You Talk. Making Eye Contact. Showing Your Interest. Becoming Approachable. Short Person, Big Message) * Chapter 6: Let's Talk Business! (Making an Impressive Self-Introduction. The Intelligent Interview. Leave Me Voice Mail, and Let Me Tell You How. Getting Your Point Across. Smooth Small Talk. Speaking in Front of People. You Plus PowerPoint. It Is the Way You Say It!) * Resources (Hearing Yourself as Others Hear You. Completing a Vocal Self-Evaluation. Getting External Feedback on Your Communication. Communication Evaluation).