book cover of Exit, Voice, and Loyalty by Albert Hirschman

Exit, Voice, and Loyalty

Business by Albert Hirschman

Blurb

Exit, Voice, and Loyalty is a treatise written by Albert O. Hirschman. The work hinges on a conceptual ultimatum that confronts consumers in the face of deteriorating quality of goods: either “exit” or “voice”.

First Published

1970

Member Reviews Write your own review

Be the first person to review

Log in to comment

Lovers also Liked